Account Verification Process
How do I update my account information?To change any of the information provided to us in your account, please get in touch with us to explain the reason for a specific change and to give us the new information (e.g., change of name due to marriage, changing of your residential address). We will review your request and act in conformity with our regulations and obligations.
How is my payment method verified?If you wish to deposit funds in your CAPEX.com account, the payment must originate from a payment account that is in your name.
This is due to our regulatory demands as we wish to abide by anti-money laundering laws, and therefore we are obliged to verify that you are the legitimate owner of the funds that have been deposited into your account.
If you have made a deposit by: Bank Transfer – you may be asked to provide a photo/scan of payment proof or a recent bank statement; Debit / Credit Card – you may be asked to provide a photo/scan of your card, recent credit card statement or a document issued by the bank; Alternative Payment Methods (e.g., Skrill) – you may be asked to provide a print-screen to confirm the ownership of the specified account.
*Note: Some of the payment methods mentioned above might not be available in the country you reside.
I made a deposit, but I still can't trade! Why?Clients can't trade unless all required documents are approved & the registration process is complete.
If we received your deposit & you still can't trade, make sure that you have sent all the documents with the required specifications, and check if your registration process is complete or if you're missing steps.